Titan Email Support Articles

This article explains how to configure an email account in Mozilla Thunderbird. It outlines the required email setup settings and provides step-by-step instructions for adding your email account, allowing you to send and receive emails through the Thunderbird desktop application.

This article explains how to set up your email account in the default Mail app on Android devices. It provides the required configuration information and step-by-step instructions to successfully add your email account, allowing you to send and receive emails directly from your mobile device.

Learn how to enable the third-party email access feature for your Titan Email.

This article helps users understand how 535 Authentication Failed appears and how to fix it.

This article helps users understand how 530 Authentication Required appears and how to fix it.

This guide explains what causes the Email Sending Error 550 – Relay Not Permitted and why it prevents your emails from being sent. By using this guide, you’ll learn how to configure your email settings correctly so your messages are sent successfully.

Users are unable to send emails and receive an error or bounce back message similar to the following: 550 Please turn on SMTP Authentication in your mail client... is not permitted to relay through this server without authentication.

Migrate your emails to your Titan email hosting one email address at a time! This guide will walk you through step by step from the preparation to the importing of emails. Screenshots are included as well.

Learn how to enable link and file tracking, view tracked activity, and maintain email deliverability while using these features. By the end of this guide, you'll be able to track recipient engagement and better understand how they interact with your emails.

The Branding feature in Titan Webmail lets you personalise the webmail experience with your company's visual identity. In this guide, you'll learn how to access the branding settings, upload a company logo, and customise the webmail color theme. After completing these steps, users across your domain will see a consistent, professional webmail experience that reflects your brand.

This guide explains how to access your Titan email from any web browser using Titan Webmail.

This article explains how to add your email account to the Outlook mobile app on Android and iOS devices. It covers the required setup settings and guides you through connecting your email so you can send and receive messages using the Outlook app.

This article will guide you through the simple steps to access your Titan email account using the Titan Mobile App on your smartphone.

Get started with creating email addresses by choosing from a range of email hosting services. Learn more here.

This article helps you identify the email hosting service associated with your account and directs you to the appropriate getting started guide. Each guide contains the setup instructions and information specific to your email platform.

This article contains setup guides for configuring your email account across supported desktop and mobile clients. 

Learn how to add a text-based or an image-based email signature in Webmail. Read this guide to know more.

General information about the SMTP 550 error code when sending emails.

Email spoofing is how spammers and phishers use your Domain in email headers to make it look like you sent the message.

IMAP leaves all sent and received emails on the server, while POP3 downloads and removes your emails from the server. Learn more about them here.

This article explains how to set up an existing email account in Mac Mail. It lists the prerequisites, including that the email account must already be created and verified as working through the appropriate platform (cPanel, Plesk, Titan, or Exchange). The article then provides step-by-step instructions for adding the email account to Mac Mail. 

This article provides step-by-step instructions on how to add a DKIM record for Titan Email users.

This article shows how to access your Titan Email Manager — the dashboard where you can manage your Titan Email services.

This article explains how to create a new user or mailbox for Titan Email.

Learn how to spot dangerous emails like spam, phishing, spoofed, and virus-attached messages—and what to do to protect your account and data.