Advanced Support

Advanced Support is a paid service where our technical team provides hands-on assistance for the following:

• Website migration
• Website restoration
• Email migration
• Email restoration

 

How to request Advanced Support

Step 1: Contact our team

Contact us by phone or live chat. Tell the agent you’d like to submit an Advanced Support request, and briefly describe what you need: website migration, website restoration, email migration, or email restoration.

 

Step 2: Confirm the fee and pay your invoice

The agent will confirm the fee with you before creating your invoice. Once your request has been reviewed, the agent will create an invoice for the service.

You can pay in either of these ways:

• Pay online: Log in to your Account Manager to pay your invoice. 
  Show steps ⏷

  1. Log in to your Account Manager.
  2. Go to My Profile > Advanced Support.
  3. Click Invoices.
  4. Find the unpaid invoice.
  5. Click the invoice and follow the prompts to pay
  6. Inform the agent that you have completed your payment.
      
• Pay with the agent: Complete your payment during your phone call or live chat session.

 

Step 3: Provide your request details

After your payment has been confirmed, the agent will ask for the information needed to process your request. Depending on the service, you may be asked for:

• Domain name(s)
• Account information
• Source and destination hosting details
• Email account information (for email migrations)
• Relevant backup files, if available
• A description of the website, email service, or data that needs to be migrated or restored

Providing complete and accurate information can help us start sooner.

 

Step 4: Wait for fulfillment

Once all required information has been received, your request will be forwarded to the Advanced Support team for fulfillment. You will be notified when work begins and once the request has been completed.

The time required to complete your request may vary depending on its complexity and the information provided.